Senior Consultants

Teresita Britton, PCC

As a coach, trainer, and consultant, Terry Britton specializes in assisting individuals, groups and organizations in increasing their effectiveness through training, executive coaching, and consultation. She supports her clients in facilitating change, developing leadership skills, and achieving goals.

Ms. Britton skillfully uses a blend of her operational, financial, organizational effectiveness, and coaching background as she teaches and coaches her clients how to lead, supervise and manage, build teams, manage conflict and change, and communicate effectively. She coaches and trains leaders to effectively communicate their vision, manage change from a systems perspective, and build teams that realize and surpass their goals.

As an Executive Coach, Ms. Britton believes if you can envision it, you can achieve it. Ms. Britton helps her clients unlock their potential whether the barriers are organizational dynamics, lack of skills, or self-limiting beliefs. She helps clients discover and articulate their desires and increase their awareness related to thought patterns, habits, and language that either enable or block success. Specifically, she is experienced in assisting her clients systematically build leadership effectiveness, support and champion ongoing organizational change, manage and engage in difficult conversations, and improve team effectiveness and goal attainment.

As a trainer, coach and consultant for the last 15 years, her clients have included individuals and teams in organizations like Firestone, Pitney Bowes, Corning Inc., Bay Valley Foods, The World Bank, The Smithsonian, The Centers for Medicaid and Medicare, Inter-American Development Bank, Office of Personnel Management (OPM), Celgene, U.S. Pharmacopeia, ASCEND, Ethicon (a Johnson & Johnson company), National Park Service, and several branches of the intelligence community.

Ms. Britton is a popular trainer and is often requested to customize and deliver programs in the areas of communication, leadership development, team development, and diversity.


Ms. Britton holds a Professional Certified Coach (PCC) designation from The International Coach Federation (ICF). She is a graduate of the Fellowship Program in Change Management from Johns Hopkins University and the Executive Leadership Coaching Program from Georgetown University. She is currently a Doctoral student at the Fielding Graduate University with her focus on a PhD in Human and Organizational Development.

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Rick Gardner

Rick Gardner specializes in coaching senior executives and leaders to improve their effectiveness and impact in their organizations.  He brings a strong background in management and operations in financial service companies to his coaching approach. Rick provides a practical, hands-on business perspective to enhance the coaching of leaders to address leadership, team, and personal challenges.

Rick is passionate about helping organizations improve their value through leadership development and innovative problem solving. Because of his corporate background and experience Rick believes in and utilizes simple, proven, and effective techniques that deliver immediate short-term benefits to leaders and their organizations while simultaneously building a solid foundation for longer term success.

Rick’s ability to combine a leadership perspective is based on the nineteen years he spent with the CIGNA group of companies in a variety of field and corporate assignments including Regional Vice President, Field Operations Vice President, Vice President of New Products and Strategic Alliances, and President of ESIS, a subsidiary Insurance services organization.

Rick has served as an Adjunct Coach for the University of Pennsylvania’s Wharton Business School High Potential Leadership Program. He is a former Board Director of U.S. Legal Support, Inc., a national court reporting and record retrieval company and former Board Director for Kai Systems, Inc., an information exchange technology services company.


Rick graduated from Loyola Marymount University (Los Angeles, CA) with a Bachelor’s of Business Administration (B.B.A.) degree in Finance. Additionally, he has participated in numerous executive management and leadership development programs and holds professional designations as a Chartered Property and Casualty Underwriter (C.P.C.U.) and Associate in Risk Management (A.R.M.) with the Insurance Institute of America.

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Richard B. Hancock, BCC, PCC, GPCC
Board Certified Coach

Richard is an experienced organizational consultant, specializing in the areas of executive coaching, team and board development, and conflict management. His work builds on the skills of emotional intelligence, with an emphasis on helping leaders work with resistance.

He is a veteran group facilitator and has participated in many large-group and whole-system interventions, with such diverse results as the creation of a first-ever strategic plan for a Federal Agency and the establishment of self-managing teams for a National Corporation.

Committed to applying his experience to help others create more dynamic and effective organizations, Richard has worked in a variety of industries, including Not-for-Profit, Academic, Federal and Financial. Representative accomplishments include:

  • Ongoing individual coaching and group facilitation in emotional intelligence skills for senior leadership within a large University Foundation, resulting in resolution of inter-personal and inter-departmental conflicts
  • Working with senior management and staff of a major Not-for-Profit organization to identify obstacles to communication and designing and facilitating working sessions, resulting in increased teamwork, and improved communication and greater productivity
  • Coaching senior management through inter-personal conflict in a University Human Resources Department
  • Coaching key management of a Financial Institution in leadership skills for success in an entrepreneurial work environment

Richard has more than 20 years of senior management experience in the Not-for-Profit sector. For ten years he was in senior management at the John F. Kennedy Center for the Performing Arts, Washington, DC, where his accomplishments include working with a variety of constituents, including boards of directors and national trustees, to develop and implement policies, procedures and long-range strategic plans; fundraising, contract negotiations, collective bargaining, and recruitment and hiring of staff.


Richard is credentialed as a Professional Certified Coach (PCC) by the International Coach Federation and a Gestalt Professional Certified Coach (GPCC) from Gestalt Institute of Cleveland. Richard holds an undergraduate degree (B.M.) from the University of Tennessee at Knoxville, and a graduate degree (M.A.) from the University of North Carolina at Chapel Hill. He also holds a Certificate in Organizational Development and Change Leadership from Georgetown University.

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Patricia Matteo, MED, MSOD

Patricia Matteo is an organization development consultant, facilitator and coach, with a passion for helping organizations unleash the potential in their leaders and people. With more than twenty years of experience, Patricia is committed to the emergence of possibility to deliver meaningful business results.

Patricia draws from a breadth of industry experience, including corporate, education, and nonprofit sectors. Whether working with individual leaders or teams, Patricia has mastered the art of perceptive observation and questioning, balancing her deep expertise with the ability to apply exactly what's needed to the unique situations of clients. She helps her clients discover what matters most, what's possible, and what's next. Coaching and consulting from a strengths perspective, Patricia believes the path of greatest advantage lies in leveraging individual and organizational strengths.

In her roles as OD consultant and coach, Patricia has worked with leaders and teams on a range of issues, including change management, strategic planning, performance improvement, leader development, visioning, and communication. She is a skilled facilitator, having designed and led hundreds of off-sites and sessions to help teams identify and achieve business goals. Capable of working with groups from small, intact teams to large-scale interventions, Patricia is adept at discerning the unique challenges of each individual or group, partnering with leaders to co-create meaningful approaches, and engaging the whole system to create buy-in and forward movement. She employs a wide range of tools, frameworks and assessments to deliver impact. Patricia draws from a range of whole-system approaches such as Appreciative Inquiry, Future Search, and World Café.


Patricia is currently pursuing her PhD in Human and Organizational Systems from Fielding Graduate University, and her coaching certification from the Georgetown Leadership Coaching Program. She holds an MS in Organization Development from Johns Hopkins University, and a MEd in Higher Education from the University of Vermont.

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Lynn Offermann, Ph.D.

Lynn Offermann has over 20 years' experience in supporting organizations in the development of individual, team, and organizational capabilities. Dr. Offermann has worked with numerous public, private, multinational and international organizations on change management, organizational development, executive development and coaching, and team development. A gifted facilitator, trainer, executive coach and public speaker, Dr. Offermann is highly sought after by organizations seeking to successfully meet their business challenges.

A full-time Professor of Industrial and Organizational Psychology and of Management at the George Washington University, Dr. Offermann is a highly-rated teacher of graduate courses in leadership in organizations, team development, organizational behavior and change, social influence, and managing diversity. She prepares students for careers in the practice of organizational development and human resources. The author of over 50 published professional articles on organizational processes, leadership, organizational influence, diversity, and teams, Dr. Offermann brings to her consulting work a unique balance of scholarship and practical organizational experience.

Dr. Offermann served for 10 years as a consultant to the World Bank Group on the implementation of numerous strategic change initiatives. She was instrumental in the design and implementation of the Bank's Executive Development Program, and has trained and coached hundreds of managers from all over the world to improve their leadership effectiveness in multicultural contexts.

She has conducted scores of workshops and retreats for a wide variety of organizations on strategic direction, improving work performance, linking training needs with business imperatives, and team building for management teams, team leaders and intact work units. Dr. Offermann has helped guide organizational change efforts through skilled diagnosis, organizational research and assessment, facilitation and consultation.

Dr. Offermann is an active member and regular presenter and speaker at numerous professional associations in human resources, management, and organizational psychology. She works with non- profit organizations seeking to engage and empower community volunteers and to improve the quality of leadership provided by professional staff. She was a member of one of four groups of internationally known researchers and practitioners funded by the Kellogg Foundation to explore cutting edge approaches to developing leadership in both politics and business. Dr. Offermann served 6 years on the Editorial Board of the international journal Leadership Quarterly, and was Associate Editor for the journal Academy of Management Learning and Education. Her research has been funded by both the National Science Foundation and the Society for Human Resource Management.


Dr. Offermann holds a Ph.D. in Applied Psychology from Syracuse University, where she began her career as a management development specialist providing consulting, training and program evaluation services to executives and managers in public service agencies in upstate New York.

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Susan Shin

Susan Shin is the owner and founder of Susan Shin Consulting. Her company focuses on coaching organizations to grow their internal capacity and make meaningful changes within their organizations. With over two decades of experience in both the corporate and political arena Susan founded her consulting firm because of the demand for her innovative leadership in operational strategy, leadership coaching and development, and customer service.

Before launching her consultancy, Susan worked in key operational and leadership roles at companies such as the Walt Disney, Goldman Sachs, and the Office of Senator Edward M. Kennedy. Her experience leading, managing, and coaching diverse populations and departments made her an even more effective consultant. She understood that the human dimension was critical to move any strategy forward.



Susan received her undergraduate degree from the University of Maryland College Park and her MBA from Harvard University. She is the mother of 2 wonderful boys and resides in Arlington, VA. She spends her free time focused on community activism, spending time with her family, and serving on the boards of Chummy Gill Basketball and ZAR Soccer Academy.

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